Frequently asked questions

Bookings can be made by filling out the enquiry form and selecting the activities and experiences you are interested in. We also ask you to tell us how you would like us to follow up with you, by phone or email.

If you are not sure what experience or booking you would like to make, simply email us at info@doubleblackalpine.com.au or call one of our friendly team at 1300 DB ALPINE (1300 322 574).

Double Black Alpine can also be found on WhatsApp.

Our modern fleet of vehicles have been selected with performance, safety and comfort in mind. Operating in regional and declared hazardous areas, we maintain a young and capable fleet of vehicles. Seating 8-10 guests, our vehicles are fitted with specialised carrier systems (cycling and snow) and ample boot space for luggage. We can also cater for special requests and access needs.

Our service holds Safe Transport Victoria accreditations as a Bus Operator and a Commercial Passenger Vehicle Booking Service Provider. These accreditations support a continual focus on our guests’ experience and safety.

If a guest or potential guest is involved in receiving a service from Double Black Alpine and wishes to lodge a complaint about our service and/or the processes, please email info@doubleblackalpine.com.au and we can share our Complaints Policy and Process with you.

If a guest or potential guest is involved in receiving a service from Double Black Alpine and wishes to share a compliment or testimonial about their experience or about our service and/or the processes, please email info@doubleblackalpine.com.au and we can share options around leaving a review.

Guests are asked to arrive to their nominated collection address/location before their scheduled transfer collection time. Arriving early helps to take the stress out of your journey and ensure your booking (and other guests’ bookings) run to time.

Guests who are unable to meet their scheduled collection time may be considered a ‘no show’ and their booking may be cancelled.

We understand that from time-to-time unexpected circumstances occur. Please make contact with Double Black Alpine as early as you can, and where possible and depending on availability, we’ll make best endeavors to assist with date/time changes within the same season.

Double Black allows a reasonable amount of luggage per passenger. Reasonable luggage includes one standard size suitcase or equivalent, not exceeding 20kg, and one smaller sized carry-on bag. Total dimensions for each piece must not exceed 158cm (62in). Dimensions for luggage are calculated by adding together the width, height and depth of the piece of luggage.

Another form of informal guidance we provide to guests, is a reasonable amount of luggage is what an individual guest in one-trip, can reasonably and safely carry themselves, from their vehicle to a Double Black vehicle, or from the Double Black vehicle, to the accommodation door.

Travel times can vary, however a one-way trip from Melbourne Airport to your accommodation on Mt Buller takes approx. 3.5hours. This includes provision for one comfort stop in a township along the way. We find this is great opportunity for our clients to have a rest, and refresh with a local treat. It also allows our Team Members to have a short break and stretch their legs.

Double Black includes Resort Entry Fees in your final invoice when booking your transfers. This means you do not have to queue on the day to purchase your Resort Entry Ticket

Great question! On a good day, your journey up the mountain takes approximately 30 minutes. We often allow up to 45mins on busy days (Friday evenings and Weekends) or when it is snowing or wet. It is always good to plan a bit of extra time to allow for loading and unloading of passengers and their luggage – everything takes a little bit longer in the snow!

Door-to-door means just that! Double Black collects you from your preferred pick up location and delivers you to your accommodation door on the mountain. Or directly into the Mt Buller Village if you are staying off-mountain.

We will collect your group from preferred meeting location at your preferred time (where possible) and deliver your group to your on-mountain accommodation door. There is no requirement to change vehicles and/or share with others. No need for you to worry about chains or the hassle of fitting them if needed!

Private transfers mean you do not share the vehicle with other parties or passengers, only passengers from your group. We are pre-booked, which means a Double Black Vehicle meets you at the agreed booked time. You do not need to queue or wait for the next available vehicle.

Victorian Road Legislation requires child safety seats for children 0-7 years.

Our vehicles are fitted with anchor points to fit child safety seats. Guests are invited to bring their own child safety seat with ISOFIX capability. Double Black Alpine can provide child safety booster seats (4-7 years) as complimentary. Infant capsules/seats (0-3 years) are to be provided and fitted by parents/guardians.

Double Black operates to a CovidSafe Plan. Cleaning is carried out between each journey in accordance with Victorian Government Legislation for Commercial Passenger Vehicles Victoria.  This includes extra cleaning of high-touch areas with endorsed disinfection products. A Vehicle Sanitisation Register is also maintained and audited across our fleet.

Absolutely! Double Black is all about experiencing Mt Buller and surrounds during Winter. Contact us to tailor your journey, we can assist with making reservations, connecting you to off-mountain experiences, cellar doors, distilleries, and experiences such as hot air ballooning flights!

Double Black can assist with finding you a suitable restaurant or venue and transfer you and your guests off the mountain at your preferred time and return you when you have finished exploring!

Double Black provides a service in either direction and anywhere in between. We transfer passengers + bicycles along the GVRT. We can also transfer you from town-to-town.

Yes. Contact Double Black and we will work with our partners to help you book, collect and return your bicycle.

Double Black can assist with booking your accommodation, arranging your bike hire, and transfers of passengers, luggage and bikes along the GVRT. We also assist with any other special requests or bookings you may need assistance with.

Yes, our bike carrier system is able to transport standard, mountain and e-bike frames. We have a Shingleback system on each of our vans, along with a Gripsport 10-bike trailer. 

Guests are asked to remove their e-bike batteries during the journey to assist with minimising weight on the carriers and for our Double Black Experience Officers who support loading/unloading of guests’ bicycles.

Yes, Double Black provides passenger and bike transfers mid-week. We can collect you from Mansfield, Merrijig or at the base of the mountain near Resort Entry (Mirimbah park) and deliver your group and bikes to the start of the Delatite Trail. Alternatively, we can pick you up at the end of the day and return you back up to your accommodation if staying on the mountain.

Being a RHCP Business means that we are a business that has demonstrated exceptional service to cycle visitors. Please see www.ridehighcountry.com.au for more information.

Visit the GVRT website www.greatvictorianrailtrail.com.au  for information about the Rail Trail experience. This includes details around distances, gradients, trail surfaces as well as a map. There is also information provided to help riders plan their GVRT experience.

During the colder months of the year we have reduced availability for GVRT bookings as there are less riders wanting to brave the winter chill on their bikes! There are no services for bike riding on Mt Buller during Winter as the trails are closed and resort roads are closed to bikes.

Yes, Double Black provides guest+bike transfers mid-week. We can collect you from Mansfield, Merrijig or at the base of the mountain near Resort Entry (Mirimbah park) and deliver your group and bikes to the start of the Delatite Trail. Alternatively, we can pick you up at the end of the day and return you back up to your accommodation if staying on the mountain.

Yes, our bike carrier system is able to transport standard, mountain and e-bike frames. We have a Shingleback system and Gripsport trailer which carries up to 10 bikes. 

Guests are asked to remove their e-bike batteries during the journey to assist with minimising weight on the carriers and for our Double Black Experience Officers who support loading/unloading of guests’ bicycles. 

Summer activities at Mt Buller are varied and can be enjoyed by everyone. You can walk, hike, ride and bike. There are also other events throughout the Summer (Green) Season. Check out the website for information on what’s on www.mtbuller.com.au/summer

Vehicles in the Double Black fleet cater for up to 8 guests per van. We can carry up to 10 bikes using our Shingleback bike system or Gripsport bicycle trailer. Contact us to arrange bookings for larger groups.

Double Black operates to a CovidSafe Plan. Cleaning is carried out between each journey in accordance with Victorian Government Legislation for Commercial Passenger Vehicles Victoria.  This includes extra cleaning of high-touch areas with endorsed disinfection products. A Vehicle Sanitisation Register is also maintained and audited across our fleet.

The Summer (Green Season) starts in early November when the bike tracks progressively start to reopen. The Summer Season ends around April once the cooler weather approaches and White Season preparations begin. 

Yes, absolutely.

Double Black Alpine holds Safe Transport Victoria accreditations as a Bus Operator and a Commercial Passenger Vehicle Booking Service Provider meaning our vehicles are suitable and safe to be booked for your events. 

Our accommodation on Mt Buller is open to bookings all year round, subject to availability. Please visit www.alpineholidayrentals.com.au/whistler5