DOUBLE BLACK

Frequently asked questions

  • General Enquiries

    Q. How do I book something with Double Black?
    A.

    Bookings can be made by filling out the enquiry form and selecting the activities and experiences you are interested in. We also ask you to tell us how you would like us to follow up with you, by phone or email. If you are not sure what experience or booking you would like to make, simply email us at info@doubleblackalpine.com.au or call one of our friendly team at 1300 DB ALPINE (1300 322 574)

    Q. What vehicles do you have?
    A.

    Double Black vehicles can carry up to 8 passengers plus reasonable luggage and 4 passengers plus reasonable luggage. These are 2020 Mercedes 4WD Sprinters and late model passenger 4WDs with comfortable interior, climate control, winter/snow tyres fitted, 5-star ANCAP safety rating and are registered with Commercial Passenger Vehicles Victoria (CPVV).

  • Winter at Mt Buller

    Q. How much luggage can I take?
    A.

    Double Black allows a reasonable amount of luggage per passenger. Reasonable luggage includes one standard size suitcase or equivalent, not exceeding 30kg, and one smaller sized carry-on bag. Total dimensions for each piece must not exceed 158cm (62in). Dimensions for luggage are calculated by adding together the width, height and depth of the piece of luggage.

    Another form of informal guidance we provide to clients, is a reasonable amount of luggage is what an individual client in one-trip, can reasonably and safely carry themselves, from their vehicle to a Double Black vehicle, or from the Double Black vehicle, to the accommodation door.

    Q. What is the travel time from Melbourne Airport to Mt Buller
    A.

    Travel times can vary, however a one-way trip from Melbourne Airport to your accommodation on Mt Buller takes approx. 3.5hours. This includes provision for one comfort stop in a township along the way. We find this is great opportunity for our clients to have a rest, and refresh with a local treat. It also allows our Team Members to have a short break and stretch their legs.

    Q. Do I have to purchase my own Resort Entry Ticket?
    A.

    Double Black includes Resort Entry Fees in your final invoice when booking your transfers. This means you do not have to queue on the day to purchase your Resort Entry Ticket

    Q. How long does it take to drive up from Mirimbah Carpark (Resort Entry) into the Mt Buller Village?
    A.

    Great question! On a good day, your journey up the mountain takes approximately 30 minutes. We often allow up to 45mins on busy days (Friday evenings and Weekends) or when it is snowing or wet. It is always good to plan a bit of extra time to allow for loading and unloading of passengers and their luggage – everything takes a little bit longer in the snow!

    Q. What do you mean by door-to-door?
    A.

    Door-to-door means just that! Double Black collects you from your preferred pick up location and delivers you to your accommodation door on the mountain. Or directly into the Mt Buller Village if you are staying off-mountain.

     

    We will collect your group from preferred meeting location at your preferred time (where possible) and deliver your group to your on-mountain accommodation door. There is no requirement to change vehicles and/or share with others. No need for you to worry about chains or the hassle of fitting them if needed!

    Q. What do you mean by Private Transfers?
    A.

    Private transfers mean you do not share the vehicle with other parties or passengers, only passengers from your group. We are pre-booked, which means a Double Black Vehicle meets you at the agreed booked time. You do not need to queue or wait for the next available vehicle.

    Q. Do your vehicles cater for Child Safety Seats?
    A.

    Yes, we do. Under Victorian legislation, children 7 years and under need to be seated in a fitted Child Safety Seat. Double Black also has seats available. A small fee currently applies for special COVID-19 cleaning between each use.

    Q. How often do you clean your vehicles?
    A.

    Double Black operates to a CovidSafe Plan. Cleaning is carried out between each journey in accordance with Victorian Government Legislation for Commercial Passenger Vehicles Victoria.  This includes extra cleaning of high-touch areas with endorsed disinfection products. A Vehicle Sanitisation Register is also maintained and audited across our fleet.

    Q. During Winter can you drive us off the mountain to visit the local winery for example and then return us back to our accommodation on the mountain?
    A.

    Absolutely! Double Black is all about experiencing Mt Buller and surrounds during Winter. Contact us to tailor your experience, we can assist with making reservations, finding you a suitable restaurant or venue and transfer you and your guests off the mountain at your preferred time and return you when you have finished exploring!

  • High Country Riding

    Q. Do you travel from Tallarook to Mansfield or Mansfield to Tallarook?
    A.

    Double Black provides a service in either direction and anywhere in between. We transfer passengers, bicycles or luggage along the GVRT. We can also transfer you from town-to-town.

    Q. I am staying in a town along the GVRT. If I want a bicycle delivered to me and returned can you assist with this?
    A.

    Yes. Contact Double Black and we will work with our partners to help you book, collect and return your bicycle.

    Q. We are from interstate and are looking to spend a few days riding the GVRT. How can you assist us?
    A.

    Double Black can assist with booking your accommodation, arranging your bike hire, and transfers of passengers, luggage and bikes along the GVRT. We also assist with any other special requests or bookings you may need assistance with.

    Q. Can you carry e-bikes?
    A.

    Yes, our bike carrier system is able to transport standard, mountain and e-bike frames. We have a Shingleback system on each of our vans.

    Q. I want to ride the Delatite Trail at Buller during the week, is this something you can assist with?
    A.

    Yes, Double Black provides passenger and bike transfers mid-week. We can collect you from Mansfield, Merrijig or at the base of the mountain near Resort Entry (Mirimbah park) and deliver your group and bikes to the start of the Delatite Trail. Alternatively, we can pick you up at the end of the day and return you back up to your accommodation if staying on the mountain.

    Q. We see that you are a Ride High Country Preferred Business (RHCP) What does this mean?
    A.

    Being a RHCP Business means that we are a business that has demonstrated exceptional service to cycle visitors. Please see www.ridehighcountry.com.au for more information.

    Q. Is the GVRT a difficult ride for a beginner?
    A.

    Visit the GVRT website www.greatvictorianrailtrail.com.au  for information about the Rail Trail experience. This includes details around distances, gradients, trail surfaces as well as a map. There is also information provided to help riders plan their GVRT experience.

    Q. Is your fleet available during the Winter months for Ride High Country Experiences?
    A.

    During the colder months of the year we have reduced availability for GVRT bookings as there are less riders wanting to brave the winter chill on their bikes! There are no services for bike riding on Mt Buller during Winter as the trails are closed and resort roads are closed to bikes.

  • Summer at Mt Buller

    Q. I want to ride the Delatite Trail at Buller during the week, is this something you can assist with?
    A.

    Yes, Double Black provides passenger and bike transfers mid-week. We can collect you from Mansfield, Merrijig or at the base of the mountain near Resort Entry (Mirimbah park) and deliver your group and bikes to the start of the Delatite Trail. Alternatively, we can pick you up at the end of the day and return you back up to your accommodation if staying on the mountain.

    Q. Can you carry e-bikes?
    A.

    Yes, our bike carrier system is able to transport standard, mountain and e-bike frames. We have a Shingleback system on each of our vans.

    Q. What can you do on Mt Buller during Summer?
    A.

    Summer activities at Mt Buller are varied and can be enjoyed by everyone. You can walk, hike, ride and bike. There are also other events throughout the Summer (Green) Season. Check out the website for information on what’s on www.mtbuller.com.au/summer

    Q. How many passengers and bikes can you transport in one trip?
    A.

    Vehicles in the Double Black fleet cater for up to 8 passengers per van, and our Shingleback bike system carries up to 6 bikes. Contact us to arrange bookings for larger groups.

    Q. How often do you clean your vehicles?
    A.

    Double Black operates to a CovidSafe Plan. Cleaning is carried out between each journey in accordance with Victorian Government Legislation for Commercial Passenger Vehicles Victoria.  This includes extra cleaning of high-touch areas with endorsed disinfection products. A Vehicle Sanitisation Register is also maintained and audited across our fleet.

    Q. When does the Summer Season start and finish on Mt Buller?
    A.

    The Summer (Green Season) starts in early November when the bike tracks progressively start to reopen. The Summer Season ends around April once the cooler weather approaches and White Season preparations begin. 

    Q. Can your passenger vehicles be used for non-cycling activities like weddings, conferences and/or functions?
    A.

    Yes, absolutely. Double Black is a booking service provider. Our vehicles and drivers are registered with Commercial Passenger Vehicles Victoria (CPVV) this means our vehicles are suitable and safe to be booked for your events. 

    Q. What accommodation do you have available for bookings during Summer?
    A.

    Our accommodation on Mt Buller is open to bookings all year round, subject to availability. Please visit www.alpineholidayrentals.com.au/whistler5

  • The Mornington Peninsula

    Q. What services do you provide on the Mornington Peninsula?
    A.

    We offer an array of services on the Mornington Peninsula during Summer. This includes assisting clients with building a day-trip itinerary, winery and brewery reservations and offers passenger transfers to, from and around the region.

    Q. We’re holidaying on the Mornington Peninsula over the summer and like to go to a winery for lunch with friends. Can you drive our group to lunch and back?
    A.

    Yes, Double Black offers pre-booked passenger transfer services for up to groups of up to 16. Transfers can be from Melbourne or locally around the region if you are already staying on the Mornington Peninsula.

    Q. My child and their friends have a sporting / club commitment on the Mornington Peninsula. Are you able to drive them there and back?
    A.

    Yes, Double Black offers one-way and return transfers from Melbourne to the Mornington Peninsula. All drivers have Working with Children Checks and are registered with Commercial Passengers Vehicles Victoria (CPVV), which are confirmed prior to each transfer.

    Q. How often do you clean your vehicles?
    A.

    Double Black operates to a CovidSafe Plan. Cleaning is carried out between each journey in accordance with Victorian Government Legislation for Commercial Passenger Vehicles Victoria.  This includes extra cleaning of high-touch areas with endorsed disinfection products. A Vehicle Sanitisation Register is also maintained and audited across our fleet.

    Q. What group size can you cater for with your transfers?
    A.

    Our Mercedes Sprinter Vans cater for 8 passengers each. We can accommodate groups of up to 16 at one time.

    Q. Do you offer your Providore service on the Mornington Peninsula during Summer Holidays?
    A.

    Yes, Providore deliveries operate during Summer with deliveries each Friday – visit our Mornington Peninsula Experiences for more information on our Providore Partners. 

    Q. Can Double Black offer passenger transfers for special events, such as weddings or conferences?
    A.

    Yes, our Passenger Transfer service can accommodate up to 16 passengers at a time. Contact us for your special requirements and we can tailor a package for you. 

    Q. We don;t know what winery to book for lunch, can you make recommendations and book for us?
    A.

    Yes, please contact Double Black to discuss your preferences and we can tailor a package for you.

    Q. We would like to explore a few wineries and breweries on the Mornington Peninsula. Can we book Double Black vehicles for our group for an entire day so you can drive us from place-to-place?
    A.

    Absolutely, Double Black is all about tailoring experiences for each individual client. Please contact us to discuss your preferences and leave the bookings to us! Alternatively, you can build your own itinerary and talk  to us about your transfers.

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